Core Responsibilities (Primary Duties)

1. Communication & Call Handling

- Monitor incoming calls for About The Stay and Blanc Elite

- Answer basic enquiries and log incoming requests

- Escalate urgent issues to the Operations Manager

- Schedule property viewings when required

- Take messages and ensure follow‑up actions are recorded

2. Guest & Operational Support

- Respond to guest inquiries when required

- Assist with check‑in related support

- Escalate guest issues to the appropriate team

- Communicate with cleaners or contractors when needed

3. Maintenance & Repair Coordination

- Log repair requests from tenants or guests

- Contact contractors for repair works

- Track repair progress

- Follow up to ensure issues are properly resolved

4. Administrative & Operations Support

- Maintain organised property documentation

- Track operational tasks and follow‑up items

- Update internal records and databases

- Support general operational workflows

Property Management Administration

·       Preparing tenancy documentation

·       Assisting with tenancy agreements

·       Registering tenancy deposits

·       Tracking tenancy start and end dates

·       Organising tenancy files and documentation

·       Conducting reference checks where required

·       Coordinating tenancy move‑in / move‑out processes

·       Utility & Bill Management

·       Setting up utility accounts for properties

·       Monitoring electricity, gas, water and council tax bills

·       Tracking property bills and due dates

·       Recording invoices and receipts

·       Preparing bill summaries for finance review

·       Ensuring payments are logged and documented

Contract & Supplier Management

·       Organising service contracts

·       Tracking renewal dates

·       Maintaining supplier contact lists

·       Assisting with sourcing contractors

·       Managing contractor communications

Additional Operational Support (Training Provided)

·       Viewing coordination and scheduling

·       Key & lockbox management

·       Inventory tracking for furniture and appliances

·       Compliance monitoring (EPC, Gas Safety, Electrical certificates)

·       Cleaning coordination and verification

·       Property inspection record keeping

·       Lead and enquiry tracking

Daily Tasks

·       Monitor phone system and respond to calls

·       Check guest messages and respond or escalate

·       Review maintenance or repair requests

·       Update ticket or task tracking system

·       Follow up on ongoing contractor works

·       Log all operational issues and resolutions

Weekly Tasks

·       Review maintenance status across properties

·       Update property documentation records

·       Verify bill payments and invoices

·       Review upcoming tenancy or booking changes

·       Check compliance certificate expiry timelines

Monthly Tasks

·       Utility account review and reconciliation

·       Contract renewal monitoring

·       Property compliance checks

·       Operational reporting to management

·       Inventory review and replacement tracking

Candidate Profile

We are looking for someone who is:

·       Highly organised

·       Detail-oriented

·       Comfortable handling administrative tasks

·       Able to manage multiple operational processes

·       Fluent in written and spoken English

·       Comfortable working remotely and independently

·       Experience in property management, hospitality, administration or operations support is advantageous but not required.

·       Training will be provided.

Compensation & Benefits

·       Monthly salary: £700 – £1000 depending on experience

·       Discretionary performance bonus

·       30% staff discount on About The Stay properties (subject to availability)

·       Flexible remote working environment

·       Opportunity to grow into senior operations roles

·       Training and professional development

·       Exposure to property management and hospitality operations

·       Potential travel opportunities in the future

How to Apply

Please include:

·       A short introduction about yourself

·       Your previous work experience

·       Your availability

Send your application to careers@aboutthestay.com 

Applicants will be asked to complete a short task during the selection process.

We look forward to hearing from you and welcoming the right person to our growing team.